Recognition of Superior Customer Service and Satisfaction among the Nation’s Online Retailers!
(Shasta Lake, CA) October 2014. Beauty Care Choices was awarded the Bizrate Platinum Circle of Excellence Award today. The Award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers. The 2014 Bizrate Circle of Excellence Award was earned by only 140 online retailers, representing the top 2.9% of retailers in North America. Among the Award winners, 80 retailers received the highest distinction, the Platinum Award.
The Bizrate Circle of Excellence Platinum Award is conferred to retailers that not only achieved winner status, but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award. “We are proud to recognize and honor retailers who not only strive for excellence in online shopping, but also demonstrate a dedication to the best customer service,” said Bill Glass, CEO of Connexity Inc., parent company to both Bizrate and Bizrate Insights. “The foundation of good customer service is the instinct to ask ‘how are we doing?’ Caring translates into more loyal customers and increased sales.”
“At Beauty Care Choices, we value the voice of the customer,” said Jennifer Coy, CEO. “We work hard to keep our customers happy and are incredibly proud of earning a Bizrate Circle of Excellence Platinum Award. We plan to showcase this Award to bring confidence to new shoppers and show them that customer service is high priority for Beauty Care Choices.”
Among the factors taken into consideration to be named a Bizrate Circle of Excellence winner are:
1) Point of Sale metrics
2) Post Order Fulfillment metrics
3) Overall Satisfaction
4) Repurchase Intent
5) Product Selection
6) Product Met Expectations
7) On -Time Delivery
8) Ease of Finding
9) Customer Support
Beauty Care Choices Ratings
9.6 out of 10 On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10 Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10 Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10 Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10 Product Availability
How easily were you able to find the product you were looking for
10.0 out of 10 Returns Process
Satisfaction with the returns process
About Beauty Care Choices:
Beauty Care Choices is an authorized online salon selling professional beauty products and tools for hair, skin, nails and more. They offer consultations over the phone and via email from licensed cosmetologists. That is one thing that makes Beauty Care Choices different from any other online retailer of salon products. You can purchase your luxury beauty products from an online salon providing personalized customer service and educated advice. Beauty Care Choices has an amazing selection of brands and their website is easy to use.
About Bizrate® Insights:
With over 26 million surveys collected annually from over 5,500 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights’ core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers.
About Connexity, Inc.
Connexity, Inc. (http://www.connexity.com) is a retail-based technology and data-driven integrated marketing solutions company that leverages almost twenty years of collected online retail consumer behavior to enable brands and retailers to reach in-market buyers and grow their prospects at significant scale. Headquartered in Los Angeles, the company operates sites and business services in the United States, the United Kingdom, France and Germany including Bizrate, Beso, Shopzilla, Retrevo, TaDa, PrixMoinsCher, and SparDeinGeld. Connexity, Inc., formerly Shopzilla, Inc., is owned by Symphony Technology Group (STG).
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